Shipping & Delivery

We strive to deliver products purchased from Pistaa in excellent condition and in the fastest possible time. For domestic buyers, orders are shipped through registered domestic courier companies and speed post only.

Cash on Delivery Orders will be reconfirmed over phone by our customer service representative to smoothen the process.

Orders will be shipped within 3 working days or as per the delivery date agreed at the time of order confirmation.

Order value is calculated after applying Discounts/VAT/GST or any other applicable charges

EXPECTED DELIVERY TIME

North India – 2-3 Days

South, East & West India - 5-6 Days

Above are the estimated delivery time from the date of placing the order, However there can be instances where delivery may get delayed due to matters beyond our control (Bandh, Hadtaal, Strikes, Long Holidays, Courier Company related issues etc.)

Pistaa Sales is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 3 working days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation. Delivery of all orders will be to customer address provided by user at time of order.

DELIVERY PROBLEMS

If our shipping provider cannot make delivery to you at the provided shipping address, the shipping provider will try to contact you on the phone number provided. After 3 attempts to deliver, products will be returned back to us or the courier company will abandon the shipment, we recommend you to contact the local courier office along with your tracking number. Please note that that once the courier company destroys or abandons your shipment, we will not be responsible for not fulfilling the order. In case your parcel has been sent back, please call our Customer Care team for assistance to shipping it again, please note that we will charge additional delivery charges for the same. In case your parcel is sent back to us and you do not want to proceed again, we will process the refund after deducting delivery charges incurred by us. Please note that we reserve the right to decide the amount of incidental charges in those cases.

INTERNATIONAL DELIVERY

We can deliver internationally; however, shipping costs need to be borne by the customer.

We take 15-20 working days to ship international orders from our end.

Any shipping or Cash on Delivery (COD) fees charged against the order will not be refunded back

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